Privacy Policy
Effective Date: [Insert Effective Date]
CMSE Privacy Policy
CMSE (“CMSE”, “the App”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how CMSE collects, uses, stores, shares, and protects your information when you use the CMSE mobile application and related services.
By accessing or using CMSE, you acknowledge that you have read and understood this Privacy Policy.
1. About CMSE
CMSE is a logistics and fleet management platform designed for organizations to manage drivers, subcontractors, vehicles, delivery operations, vehicle inspections, and work-related claims.
User accounts are created and managed by authorized administrators through the CMSE web management system.
2. Information We Collect
Depending on your role within the organization, we may collect the following information.
Personal Information
Your organization may provide us with information including:
- Full name
- Identification Card (IC) or Passport number
- Email address
- Phone number
- User role (Administrator, Driver, or Subcontractor)
- Company or organization details
This information is used solely for authentication, user management, and logistics operations.
Account Information
When using CMSE, we may collect:
- User ID
- Login information
- Account status
- Assigned permissions
- Device information necessary for application security
Vehicle Information
Administrators may create and maintain vehicle records, including:
- Vehicle registration number
- Vehicle model
- Vehicle type
- Maintenance information
- Road tax or inspection information
- Other fleet management information entered by the organization
Job Information
CMSE stores information related to logistics operations, including:
- Job title
- Pickup location
- Delivery location
- Purpose of delivery
- Assigned driver or subcontractor
- Start and end dates
- Job status
- Acceptance or rejection status
- Delivery remarks
- Delivery Order (DO) information
- Claim submissions
- Operational history
Vehicle Inspection Information
Drivers may submit inspection records before beginning work, including:
- Vehicle inspection checklist
- Inspection photographs
- Inspection remarks
- Date and time of inspection
Photos and Documents
During job execution, drivers may upload photographs and supporting documents, including:
- Vehicle inspection photos
- Pickup arrival photos
- Loaded cargo photos
- Delivery arrival photos
- Unloading photos
- Delivery Order (DO) images
- Claim documents
- Other supporting attachments required for operational purposes
These files are used solely to verify work completion and maintain operational records.
3. Location Information
CMSE requires access to your device’s location to support logistics operations.
Location information may be collected to:
- Verify driver arrival at pickup locations
- Verify driver arrival at delivery locations
- Support delivery tracking
- Record operational history
- Improve logistics management
- Prevent fraudulent job completion
Depending on your organization’s requirements, location information may be collected while the application is in use and, where permitted, during active job execution in the background.
You may disable location permissions through your device settings. However, doing so may prevent certain features from functioning properly.
4. Camera Permission
CMSE requests access to your device’s camera to allow users to:
- Capture vehicle inspection photos
- Capture proof of pickup arrival
- Capture proof of loading
- Capture proof of delivery arrival
- Capture proof of unloading
- Scan or photograph Delivery Orders
- Submit supporting claim evidence
The camera is accessed only when you choose to capture photos.
5. Photo Library and File Access
CMSE may request access to your device’s photo library or storage to allow you to:
- Upload existing photographs
- Upload Delivery Order documents
- Upload claim documents
- Attach supporting files
Only files selected by you will be uploaded.
6. Notifications
CMSE may send push notifications related to:
- New job assignments
- Job updates
- Job cancellations
- Approval requests
- Claim status
- Operational reminders
- System announcements
Notification permissions can be managed through your device settings.
7. How We Use Your Information
We use your information to:
- Authenticate users
- Manage user accounts
- Assign logistics jobs
- Manage subcontractors and drivers
- Manage fleet and vehicle information
- Record vehicle inspections
- Verify delivery completion
- Process claims
- Maintain operational records
- Generate reports
- Improve application performance
- Protect against unauthorized access
- Detect fraud or misuse
- Comply with legal obligations
We only collect information necessary to provide CMSE’s services.
8. Sharing of Information
We do not sell, rent, or trade your personal information.
Information may be shared only with:
- Your employer or organization
- Authorized administrators within your organization
- Assigned subcontractors or drivers as required for job execution
- Trusted service providers who assist in operating CMSE
- Government authorities where disclosure is required by applicable law
All third-party service providers are required to protect your information appropriately.
9. Data Security
CMSE implements appropriate administrative, technical, and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, misuse, or destruction.
Although we strive to use commercially acceptable security measures, no method of electronic transmission or storage is completely secure.
10. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Maintain operational records
- Fulfill contractual obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized where appropriate.
11. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where legally permitted
- Request restriction of processing
- Object to certain processing activities
Requests should be made through your organization’s administrator or by contacting CMSE directly.
12. Children’s Privacy
CMSE is intended exclusively for business and commercial use.
The application is not directed to children under the age of 18, and we do not knowingly collect personal information from children.
13. Third-Party Services
CMSE may use trusted third-party providers to support the operation of the application, including services for:
- Cloud hosting
- Push notifications
- Authentication
- Data storage
- Crash reporting
- Analytics
- System monitoring
These providers may process information only as necessary to provide their services and are contractually obligated to protect your information.
14. International Data Transfers
Your information may be processed or stored on servers located outside your country of residence.
Where applicable, appropriate safeguards will be implemented to ensure your information remains protected in accordance with applicable privacy laws.
15. Changes to This Privacy Policy
CMSE may update this Privacy Policy from time to time.
When material changes are made, we will update the Effective Date above and may notify users through the application or other appropriate communication channels.
Your continued use of CMSE after any updates constitutes acceptance of the revised Privacy Policy.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.
CMSE
Email: [support@cmse.com]
Website: [https://www.cmse.com] (if applicable)
Business Address:
[Insert Registered Business Address]
17. Consent
By accessing or using CMSE, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.